CATI TELEPHONE INTERVIEWING

 All CATI telephone interviewing is conducted from our North American call center. We offer English and French interviewing -- we conduct both business to business and consumer and medical surveys.

Special Features of our service are:

  • CATI interviewing - USING VOXCO'S AUTO DIALER
  • All new studies are pre-tested after programming, by Canadian Viewpoint before interviewing begins
  • All studies are briefed by a Canadian Viewpoint project director
  • Practice interviews are done by all interviewers assuring that all questions are addressed prior to the start of a project.
  • Our telephone center provides ongoing training to its experienced and new staff
  • Our telephone interviewers have no accents
  • Our monthly performance reviews on our supervisors and interviewers, by our call center manager, evaluates their day to day performance to maintain the highest level of quality
  • On each study 15% of each interviewer's work is validated
  • On-site and off-site monitoring is available to our clients at any time
  • In-house sample generation capabilities